Firehed's Blog

Amazon customer service - it never hurts to ask

I decided it was time to pick up a "Bamboo Fun" small Wacom tablet, you know - to unleash my inner creative beast, or something like that. The black one was out of stock at the time, but I didn't care for the look of the white one (any white peripherals tend to get stained) so went ahead and backordered the thing anyways. "We'll notify you via e-mail when we have an estimated delivery date for this item."

Later that day:
We now have delivery date(s) for the order you placed on December 28 2007 13:19 PST
(Order# ***-*******-*******):

"Bamboo Fun (Small) Black Tablet with Pen, Mouse & Graphics
Software" [Electronics]
Estimated arrival date: 01/03/2008


Four days later:
Unfortunately, we are unable to ship the item(s) as soon as we expected and need to provide you with a new estimate of when the item(s) may be delivered:

"Bamboo Fun (Small) Black Tablet with Pen, Mouse & Graphics
Software" [Electronics]
Estimated arrival date: 01/07/2008 - 01/08/2008

Four more days later:
Unfortunately, we are unable to ship the item(s) as soon as we expected and need to provide you with a new estimate of when the item(s) may be delivered:

"Bamboo Fun (Small) Black Tablet with Pen, Mouse & Graphics
Software" [Electronics]
Estimated arrival date: 01/09/2008 - 01/10/2008

At this point, I'm approaching the "WTF?" stage. So I shoot them off a quick email to find out what's going on. Ordered on 12/28, updated with delays a couple times, in stock elsewhere, blah blah blah, what gives?

Four hours later: "We thought you'd like to know that we shipped your items, and that this
completes your order."

Never hurts to ask, I guess. I'll probably post a quick review when it shows up in a couple days, just because I can. I'll probably also post something for my new SpaceNavigator 3D Mouse too - that thing is good fun, and actually useful to boot.